Terms & Conditions
These general terms and conditions apply to all purchases made through the website of Astonique, reachable via astonique.com.
1. Applicability
By placing an order, you agree to these terms and conditions. These terms apply to all transactions made through astonique.com.
2. Product Information
We do our utmost to describe our products accurately and to provide up-to-date information at all times. However, typographical errors or inaccuracies may occasionally occur. If you notice any incorrect information, please contact us at astoniquesupport@gmail.com and we will correct it as soon as possible.
3. Ordering & Payment
Orders are processed upon receipt of full payment. Available payment methods may vary. Customers are responsible for checking which payment methods are available for their location. Astonique reserves the right to refuse or cancel any order at its sole discretion.
4. Processing & Delivery
- Processing time: 1–3 business days
- Shipping time: 3–7 business days (depending on location)
- Shipments are sent with Royal Mail
We do our best to ensure timely delivery. However, delivery times are estimates and cannot be fully guaranteed. Astonique is not liable for delays caused by third-party carriers or customs procedures.
5. Returns & Cancellations
Please refer to our separate Returns & Refunds policy for all conditions regarding returns and cancellations. Our Returns & Refunds policy forms an integral part of these general terms and conditions.
6. Liability
Astonique is not responsible for loss or damage during shipping if the tracking information confirms that the package has been delivered to the address provided at checkout. Please always double-check your shipping address before completing your order. Any errors in the address provided are the sole responsibility of the customer.
7. Intellectual Property
All content on this website, including but not limited to texts, photographs, logos and graphic elements, is the property of Astonique and may not be used, reproduced or distributed without our prior written permission.
8. Complaints
Complaints can be submitted in writing via astoniquesupport@gmail.com. We aim to respond to all complaints within 5 business days. We take every complaint seriously and will do our best to find a fair and satisfactory solution.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts of England and Wales.
Contact
For any questions regarding these terms and conditions, please contact us at:
📧 astoniquesupport@gmail.com
🌐 astonique.com